Privacy Policy

Grace Connections Home Care
Effective Date: August 29, 2026
Last Updated: August 29, 2026

Grace Connections Home Care (“Grace Connections,” “we,” “us,” or “our”) respects the privacy and confidentiality of our clients, prospective clients, employees, Care Associates, contractors, website visitors, and business customers.

This Privacy Policy explains how Grace Connections Home Care collects, uses, protects, and discloses personal information in connection with our services and website.

Grace Connections Home Care provides non-medical home care services, catering and meal-related services, and residential and commercial cleaning services. Our services may be provided to individuals, families, residential customers, businesses, and commercial customers.

Grace Connections Home Care provides non-medical services and does not provide medical diagnosis or medical treatment.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services you request and how you interact with us, Grace Connections Home Care may collect the following information:

Personal and Contact Information

Full name
Mailing or service address
Telephone number
Mobile telephone number
Email address
Personal information, Social Security Number
Billing and payment information
Emergency contact information
Authorized representative information
Preferred method of communication

Home Care and Service Information

When you request or receive non-medical home care services, we may collect information reasonably necessary to evaluate care and ability for payment, schedule, coordinate, and provide those services, including:

Full name and personal information
Information concerning activities of daily living and requested assistance
Medical information
Service preferences
Special instructions
Scheduling information
Household and service-related information
Dietary preferences or restrictions provided for meal preparation or catering
Transportation or appointment-related information
Pet-care information when pet services are requested
Information provided by an authorized family member, representative, guardian, or other person acting on your behalf
Billing, payment, deposit, bank information, including check stubs and bank statements

Catering and Meal Services

For catering or meal-related services, we may collect:

Event information
Number of guests
Food preferences
Dietary restrictions
Allergy information required, provided by a customer
Delivery or service location
Billing, payment and deposit information
Special instructions

Customers are responsible for providing accurate information concerning food allergies and dietary restrictions. Grace Connections Home Care does not provide medical or nutritional diagnosis or treatment, and will not be held liable due to client’s failure to inform to Grace Connections Home Care of Allergy information required, provided by the customer.

Residential and Commercial Cleaning Services

For residential or commercial cleaning services, we may collect:

Property address, keys, pass codes to doors and garage door codes for entry
Property access instructions, including adding Grace Connections Home Care to list of approved names for entry to security company
Service preferences
Cleaning requirements
Scheduling information
Business contact information
Information regarding authorized property representatives
Billing and payment information

Payment Information

When payment is made through a third-party payment processor, payment information may be collected and processed by that provider. We may receive limited information necessary to confirm and administer a transaction.

Website and Technical Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of website visits
Referring website
General website usage information

We may use cookies, analytics, or similar technologies to operate, secure, and improve our website.

2. How We Use Personal Information

Grace Connections Home Care may use personal information to:

Respond to inquiries
Provide requested services
Evaluate service needs
Schedule appointments and services
Communicate with clients and authorized representatives
Coordinate home care services
Coordinate catering and meal services
Coordinate residential and commercial cleaning services
Process payments and maintain billing records
Communicate regarding invoices and accounts
Communicate with employees, caregivers, contractors, and applicants
Improve our services and customer experience
Maintain appropriate business records
Prevent fraud, abuse, and unauthorized activity
Protect the safety and security of our clients, employees, contractors, property, and business
Comply with applicable federal, state, and local laws and regulations
Respond to lawful requests from governmental authorities
Resolve complaints, disputes, and service issues
Send requested administrative, informational, or promotional communications where permitted by law

3. Confidentiality of Client Information

Grace Connections Home Care is committed to maintaining the confidentiality of information entrusted to us.

Grace Connections Home Care Management, Employees, Care Associates, contractors, and other individuals with authorized access to confidential client information are expected to protect that information and access it only for legitimate business or service-related purposes.

We will not intentionally disclose confidential client information to individuals who do not have a legitimate need or lawful authorization to receive it, except as permitted or required by law.

4. Non-Medical Home Care

Grace Connections Home Care provides non-medical home care services.

Our services may include assistance with activities of daily living, companionship, personal care assistance, respite support, housekeeping, meal preparation, shopping, transportation arrangements, and other non-medical support services within the scope of services we are legally permitted to provide.

Illinois regulations define home services as assistance with activities of daily living, housekeeping, personal laundry, and companionship intended to help an individual remain safely and comfortably in their residence. Home services do not include services that must be performed by individuals licensed under applicable nursing laws.

Grace Connections Home Care does not provide medical diagnosis or medical treatment through its non-medical home care services.

5. Information From Family Members and Authorized Representatives

A client may authorize Grace Connections Home Care to communicate with a family member, guardian, power of attorney, caregiver, healthcare professional, or other designated representative.

We may rely on information provided by an authorized representative when reasonably necessary to arrange or provide requested services.

Clients and authorized representatives are responsible for notifying us of changes to contact information or authorization.

6. Sharing of Personal Information

Grace Connections Home Care may share personal information when reasonably necessary to operate our business and provide requested services.

Information may be shared with:

Authorized family members or representatives
Employees and caregivers who require the information to perform their duties
Contractors or service providers assisting with requested services
Payment processors
Scheduling and communication providers
Website and technology providers
Accounting, legal, insurance, and professional advisers
Government agencies or authorities when legally required
Emergency personnel when necessary to protect an individual's safety or life
Other parties when authorized by the individual or otherwise permitted by law

We do not sell personal information for monetary consideration.

We do not sell or rent mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes.

7. SMS/Text Messaging Privacy

Grace Connections Home Care may use text messaging to communicate with clients, prospective clients, employees, caregivers, applicants, and other individuals who have provided appropriate consent or with whom we have an appropriate business relationship.

Text messages may relate to:

Appointment scheduling
Service confirmations
Caregiver or staffing communications
Customer service
Responses to inquiries
Cleaning-service appointments
Catering orders
Service updates
Administrative notices
Other communications requested by the recipient
Promotional communications when appropriate consent has been obtained

SMS Consent

When you voluntarily provide your mobile telephone number and expressly agree to receive text messages from Grace Connections Home Care, you consent to receive text messages at the number provided.

Consent to receive marketing text messages is not a condition of purchasing services.

We will maintain reasonable records of SMS consent and will honor applicable opt-out requests.

SMS Opt-Out

You may stop receiving text messages by replying:

STOP

You may also contact us directly:

Grace Connections Home Care
Phone: 331-551-2057
Email: graceconnectionshc@gmail.com

After receiving an opt-out request, we will take reasonable steps to stop applicable SMS communications.

SMS Help

For assistance with text messaging, reply:

HELP

Message Frequency

Message frequency varies depending on the services requested and your communications with Grace Connections Home Care.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless plan.

Mobile Information

Grace Connections Home Care does not sell or rent mobile telephone numbers or SMS opt-in information to third parties for their own marketing purposes. SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be disclosed to service providers solely as reasonably necessary to operate our messaging program and provide requested services.

8. SMS Marketing Consent

If Grace Connections Home Care sends promotional text messages, we will obtain the consent required by applicable law and messaging-industry requirements before sending those messages.

Marketing consent may be obtained through an online form, paper form, electronic form, text-message opt-in, or another lawful method.

We will not knowingly purchase or rent lists of telephone numbers for unsolicited marketing text messages.

9. Data Security

Grace Connections Home Care uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Access to confidential information is limited to individuals who have a legitimate business or service-related need.

However, no website, electronic transmission, database, cloud system, or storage method can be guaranteed to be completely secure.

10. Payment Information

Payments may be processed through third-party payment processors.

Grace Connections Home Care does not need to maintain complete credit-card information when payment processing is performed by a third-party payment processor.

Customers should review the applicable payment processor's privacy policy and terms for additional information regarding its handling of payment information.

11. Website Cookies and Analytics

Our website may use cookies and similar technologies to:

Operate the website.
Remember preferences.
Improve website functionality.
Understand website traffic.
Analyze website performance.
Improve our services and communications.

You may adjust cookie settings through your internet browser. Disabling certain cookies may affect website functionality.

12. Information Retention

We retain personal information only for as long as reasonably necessary for legitimate business and regulatory compliance purposes, including:

Name of client
Providing services
Maintaining client and service records
Billing, Invoices, Check stubs, Banking Statements, Payments and Processing data
Maintaining accounting and tax records
Resolving disputes
Meeting contractual obligations
Complying with applicable legal and regulatory requirements

Protecting our legitimate business interests

When information is no longer reasonably necessary, we may securely delete, destroy, or anonymize it, subject to applicable retention requirements.

13. Children's Home Care Services & Privacy

Grace Connections Home care may be provided to families and individuals of different ages as newborns, baby’s, children, teens and young adults, including children who are disabled, but under the supervision of their parent (s), and or legal guardian who must remain in the home at all times, and in the direct presence of Care Associates and Management.

We do not knowingly collect personal information from children through our website for purposes unrelated to providing or arranging requested services.

When services involve a minor, information may be collected from or through a parent, legal guardian, or other authorized adult as appropriate.

14. Residential and Commercial Customer Information

For residential and commercial cleaning customers, we may collect information about the property, business location, service schedule, authorized contacts, access procedures, service requirements, and billing and payment.

Such information will be used primarily to provide and administer requested services and for legitimate business purposes.

Customers should not provide unnecessary sensitive personal, photos, medical, social security number, and banking information through website forms, email, text messages, or other ordinary communications.

15. Catering and Food-Related Information

Grace Connections Home Care may receive information regarding food preferences, dietary restrictions, allergies, and special meal requests when customers voluntarily provide such information.

This information is used to help fulfill the requested catering or meal service.

Customers are responsible for accurately communicating known food allergies, dietary restrictions, and special requirements.

Because food preparation involves inherent risks, customers should contact us before ordering if they have questions about ingredients, cross-contact, or special dietary requirements.

16. Pet-Care Information

Where pet-care or pet-related assistance is requested, we may collect information necessary to provide the requested service, including pet names, service instructions, access information, veterinary or emergency-contact information voluntarily provided by the customer, and other information necessary to safely coordinate the service.

17. Third-Party Service Providers

We may use third-party companies and service providers to support our business, including providers of:

Website hosting
Email
SMS/text messaging
Telephone services
Scheduling
Electronic forms
Payment processing
Accounting
Customer relationship management
Data storage
Information technology
Cybersecurity
Background screening
Marketing and communications

These providers may have access to information only as reasonably necessary to perform services for us or as otherwise permitted by law.

18. Business Transfers

If Grace Connections Home Care undergoes a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

19. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to a subpoena, court order, warrant, or other legal process
Respond to a governmental or regulatory request
Protect the rights, safety, property, or security of Grace Connections Home Care or another person
Investigate suspected fraud, abuse, neglect, exploitation, or unlawful activity
Address an emergency involving an individual's health or safety

20. Illinois Privacy and Confidentiality

Grace Connections Home Care is committed to complying with applicable Illinois privacy, confidentiality, consumer-protection, home-services, and data-security requirements.

Illinois law and regulations can impose specific confidentiality and recordkeeping obligations depending on the type of service provided and the information involved.

Where applicable, we will maintain the confidentiality of client personal, financial, and medical information and will limit disclosure consistent with applicable law.

21. Biometric Information

Grace Connections Home Care does not intend to collect biometric identifiers or biometric information through this website.

If Grace Connections Home Care begins collecting biometric identifiers or biometric information, we will establish and maintain policies and notices required by applicable Illinois law before doing so.

Illinois' Biometric Information Privacy Act regulates biometric identifiers such as fingerprints, voiceprints, and scans of hand or face geometry and imposes specific requirements on covered entities.

22. Your Choices

Depending on the circumstances and applicable law, you may contact us to:

Request information about personal information we maintain about you.
Update inaccurate contact information.
Request correction of certain information.
Request that certain communications stop.
Opt out of marketing text messages.
Ask questions regarding our privacy practices.

Some information may need to be retained because of legal, regulatory, accounting, contractual, or legitimate business requirements.

23. Changes to This Privacy Policy

Grace Connections Home Care may update this Privacy Policy periodically.

When changes are made, we will update the “Last Updated” date at the top of this policy.

Your continued use of our website or services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

24. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Grace Connections Home Care

Phone: 331-551-2057
Email: graceconnectionshc@gmail.com
Website: https://www.graceconnectionshomecare.com/

Privacy Contact: Grace Connections Home Care Management

We encourage clients and customers to contact us with privacy questions or concerns so that we can address them promptly.

SMS CONSENT NOTICE

Text Message Consent

By providing my mobile telephone number and checking the SMS consent box, I agree to receive text messages from Grace Connections Home Care regarding inquiries, appointments, scheduling, customer service, home care services, cleaning services, catering services, and other services I have requested.

Marketing messages will only be sent where the appropriate consent has been obtained.

Message frequency varies. Message and data rates may apply.

Consent is not a condition of purchasing goods or services.

I may opt out at any time by replying STOP. For help, reply HELP or contact Grace Connections Home Care at 331-551-2057.

Mobile numbers and SMS opt-in information will not be sold or shared with third parties for their own marketing purposes.

WEBSITE SMS CHECKBOX

[ ] I agree to receive text messages, emails, phone calls, updates, reminders, and billing communication from Grace Connections Home Care regarding my inquiries, appointments, scheduling, customer service, and services I request. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing services. Reply STOP to opt out or HELP for help. I understand that my mobile information and SMS consent information will not be sold or shared with third parties for their own marketing purposes.

INTERNAL SMS/TCR COMPLIANCE RECORD

Grace Connections Home Care should retain records showing:

The telephone number that provided consent.
The date and time consent was obtained.
The website/form/page where consent was obtained.
The exact consent language presented to the consumer.
Whether the consent was for transactional messages, marketing messages, or both.
Any applicable opt-out request.
The date and time an opt-out was received.
The date and time the number was added to an internal suppression/do-not-message list.
Any consumer complaint relating to SMS communications.

Marketing SMS consent should be treated separately from general permission to contact a customer by telephone or email.

BUSINESS CONTACT INFORMATION

Grace Connections Home Care
Non-Medical Home Care | Catering Services | Residential & Commercial Cleaning

Location: P.O. Box 2110, Glen Ellyn, IL 60138

Phone: 331-551-2057
Email: graceconnectionshc@gmail.com
Website: https://www.graceconnectionshomecare.com/

Service Area: Illinois, including DuPage County and portions of the Chicago metropolitan area, as represented on the company's website.

(331) 551.2057

Privacy Policy